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Although most of the customers are happy with Royal Panda Casino, there is negative feedback. Most of it is on the slow response of the customer support team and the lack of 24/7 live chat. Others are also not happy because they are from restricted jurisdictions and stringent terms and conditions. Below is a selection of customer reviews.
We will review and publish it as soon as possible.
The Royal Panda Bonus offers which doubles your first deposit up to a maximum of €100 is viewed as a strength because of the way it is applied when you play. The fact that you first play with your cash balance and not your bonus money makes it fair to the player and any winnings can be withdrawn. The 90 days during which to complete the wagering conditions contribute to fairness.
The level of customer service offered by Royal Panda is a strength and makes it very easy to communicate with the casino. On the homepage, the Help link can be clicked to open a window with different options ranging from FAQ with a comprehensive list of questions on various topics and the answers to it. The majority of problems can already be solved here. If there is a need for direct contact there is the option of live chat, email which is available 24/7 or phone.
The software used by Royal Panda Casino to power the games on offer is a great strength, it is sourced from reputable game developers. This allows for a wide selection of games which is well known and range from video and classic slots to table games and video poker games. The platform is designed to be accessible and is compatible with various devices for instant access to the gaming content with web browsers. This feature makes it unnecessary for players to download interfaces or apps for mobiles with the regular need to download updates.
Protection of the player’s personal information and the security offered by Royal Panda Casino is a great strength to ensure that players can enjoy their gambling experience knowing that their personal information, payments and transfers are safe from potential hackers. The use of secure servers when transactions are processed and the use of encrypted data contributes to the protection of the player’s information.
The user-friendly design of the Royal Panda Casino Website makes it a strength because it is easy to navigate and search the casino library by browsing the various categories or visit pages where you can learn more about different features. Everything is well laid out and the site also offers different language options to enhance the experience for speakers of other languages.
Not all wagers made contribute equally to the required wager of 35 times to enable the bonus amount to be released in terms of the Royal Panda Bonus offers. The fact that table games, live games and Video poker only contribute 10% of the amount wagered can work to the detriment of the player who prefers to play the above-mentioned games. In comparison, we find that Classic and Video Slots and Scratchcards contribute 100% of the amount wagered.
UK citizens who opened their accounts with payment from Skrill, Neteller or PaySafeCard are restricted from claiming the Royal Panda Casino Bonus offers. There are various options to pay your opening deposit from but the withdrawal options are limited to only four, namely debit card, eWallets and a bank transfer. If you withdraw with Neteller or Skrill, it is instantly but other options can take up to 5 days. Paypal is also not available as a payment or withdrawal option.
The two countries recognised as having some of the strictest gambling laws, regulating online gambling are Malta and Great Britain. Their respective regulating authorities is the Malta Gaming Authority and the Gambling Commission of Great Britain which fully licensed Royal Panda Casino to offer online casino games to the public on the 18th of September 2013. The Royal Panda Casino offers the public the comfort of knowing that the casino had to comply with the strictest legislation and regulations before they were awarded a Maltese license and a UK operator license number. This entails tight control over deposit and withdrawal methods used by online casinos with a wide range of laws and regulations, Royal Panda Casino in terms of the legislation offers a variety of secure and reliable methods for players to make deposits or withdraw their winnings. The licensing by Malta and the UK also means that the EU standards on online gaming and betting also protect players when they make use of the Royal Panda Casino for gaming and betting purposes. Their terms and conditions are clear and unambiguous which serves to inform the players of what they can expect of the Royal Panda Casino.
Furthermore, the availability of the website in various languages ensures that communication with players happen in a language which they understand perfectly. The following languages are currently available on the website, English, German, Portuguese, Spanish, Swedish, Finnish, Chinese, Japanese, Norwegian, Finnish and Czech languages. Their customer service can be accessed 24/7 via email, live chat or telephone. They are one of the only sites to offer free telephone calls to their site.
There are excellent independent websites where players can complain about online casinos and their service in particular when it comes to withdrawals of winnings. When studying these web pages it seems that payment issues are the most common bone of contention between players and online casinos. The most common complaints range from declined payments to delayed payments, refunds that were declined, amounts not being credited and various other related disputes. These websites are very transparent and unbiased and afford anyone the opportunity to open and read the complaints and the answers provided by the casinos in response to the claims.
The complaints against Royal Panda Casino was studied, as well as the responses to it and the large majority was resolved. The websites also rejected a portion of the complaints due to the non-responsiveness by the complainant after being provided with the response by Royal Panda Casino.
The possible causes of the problems with withdrawals can be the following:
Royal Panda Casino offers players the opportunity to play and experience a variety of gaming which ranges from desktop and mobile to Live Casino using HD streaming. The experience of being able to play at the table and communicating with the professional dealers and hear them answering you must surely rate as the ultimate experience which can only be matched by going to a brick and mortar casino. Royal Panda Casino and their range of more than 430 slot games must be rated as one of the best offers available to the player. The use of various well-known software providers to build the collection of games ensures that the variety caters for all and sundry that visits the casino. The compatibility of the website with different devices like desktops, tablets, mobiles consisting of Android or Apple smartphones ensures that players can access the site fast without the need to download any apps or software. This ensures that the website is easily navigated and players can enjoy the experience on offer by Royal Panda Casino.
The casino offers players the knowledge that their privacy will be respected, secure payouts, rewards for loyalty, clear-cut terms and conditions and fair opportunities to win. Overall it can be said that Royal Panda Casino live up to the vision that the creators of the website had namely to create an online casino which is transparent, player-friendly, easy to navigate and which offers the player the opportunity to be generously rewarded.