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PlayGrand Casino started off on the wrong foot with many of the clients, going by some of the negative reviews offered on sites that review online casinos. However, they have tried their best to polish up on every issue faced and improved the overall user experience.
PlayGrand Casino is a registered and licensed online casino website with a valid jurisdiction. It has its headquarters in the United Kingdom and Curacao. The online casino is controlled and operated by Imperium Network Solutions Ltd and sources its games from top software developers like NetEnt, Leander Games and Betsoft.
PlayGrand Casino is a multi-lingual platform supporting players that speak English, Svenska, Suomi and Norsk. It also accepts five currencies namely Australian dollar, Canadian dollar, Euro, British Pound and the US Dollar. For withdrawals and deposits, the online casino supports only four banking options namely Neteller, Visa, Skrill and wire transfer. However, for deposits, clients can also do the same via Dotpay, iDeal, WebMoney, Mastercard, Yandex, Sofort, Moneta.ru, Trustly, QiWI, PaySafeCard and Trustpay.
When it comes to gaming, PlayGrand Casino has done its best to provide as many games as possible to its clients. They have over 100 slots games colourful and highly interactive with great payouts at the end. Some of the PlayGrand Casino slots are so unique that you will not get to see them elsewhere. Besides the slots, the online casino provides a wide number of video poker games, baccarat, European roulette, Caribbean stud, Texas Hold’em and Blackjack. There are also variations of the same games to increase gaming options for the consumer.
The only areas that PlayGrand Casino are yet to improve on are on funds handling and customer support. They recently added live chat support that loads on every page the user visits. It is said the live chat response is prompt though emails still do not get prompt responses. PlayGrand Casino also eliminated phone calls completely. In terms of payments, there is still a need to speed up withdrawals from the long 2-day wait and the additional 3 days required to clear with banks. PlayGrand Casino promised to look into it but there is not any progress yet. The website’s security also requires a revamp of the basic protection of funds it currently runs to a more fortified option.
While PlayGrand Casino boasts of having a smooth withdrawal and deposit process, there are quite a number of players who still display their dissatisfaction of how funds are handled. One of the issues with withdrawals is the limited money transfer channels the online casino currently offered. You can only withdraw to a select number of channels and if the online money transfer options are not supported in your region, you have to go with the expensive bank transfer.
There have also been cases of players complaining of accounts suspended prematurely and no refunds of their money. Like many other online casinos out there, PlayGrand Casino also has its rules and part of the reason why money may be withheld is during an ongoing investigation, if the player violates any of their terms or when the online casino forfeits bonuses or pay off debts the client owed.
PlayGrand Casino will withhold funds if they suspect an account is operated in a region where it is not supported, or players from that region are banned from accessing the website. If any conditions concerning bonuses and promotions are violated, the online casino will also have the right to revoke payments. Pending investigations, like where a client is asked to provide identification papers, funds may also be withheld until that dispute is resolved.
It is important to make sure PlayGrand Casino is allowed to operate in your respective country to prevent such problems. Additionally, it is paramount to stay within their gaming rules to avoid any financial penalties that follow.
In terms of gaming experience, PlayGrand Casino outdoes itself by providing as many unique casino games as possible. Their partnership with the likes of NetEnt goes to prove that most of their online games are exciting and provide the much thrill players look for. PlayGrand goes a step further and provides games you will not get to see from other rival online casinos, especially a good selection of their slots games.
PlayGrand Casino is also adept at taking note and trying to improve on many of the areas that clients complain about as any reputable online casino should. They have tried to revamp their online customer support by repealing phone call services and replacing it with instant chat messaging on their website. They have offered additional deposit options for players but they are yet to boost the number of withdrawal options. The long withdrawal process is also a buzz kill for many gamers, and it is something they ought to greatly improve in.
If they can also improve their dispute handling procedures, and be more tact to clients, PlayGrand Casino will definitely get the ratings they deserve. For the player looking for an online casino with an array of games that are different from the usual, PlayGrand Casino is definitely the place to go. Just be cautious about rubbing the authorities the wrong way as this may have a drastic measure on you financially.