mFortune Casino Experience – Evaluation and Review of the Strengths & Weaknesses of the Online Casino

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Rating: 8.1

mFortune is a mobile casino that can also be played through a desktop operating system. Known as one of the worlds largest mobile casinos, the casino has a credible back history in the traditional arcade provision electronically. There are a number of mFortune reviews and experiences available for this long-standing provider of online casinos, and members can play from their mobile devices including tablet devices. Primarily consisting of online mobile slots and bingo rooms, mFortune also has a good selection of traditional and classic casino games. There is also the benefit of live bingo games offered in over 10 rooms. An excellent customer service support team is online for member’s queries and there is an online chat facility for on-the-spot support.

mFortune Reviews – Are there negative feedback reviews?

mFortune has mixed reviews on researching member experiences. The largest pitfall appears to be their security thresholds when members are cashing out funds. This is demonstrated and evidenced by various reviews on a search for reviews. For the most part, members appear to be frustrated with this element of security and it is largely out of the control of the casino operators as there are a number of guidelines laid down by The Gambling Commission. An issue that mFortune appear to take seriously.

Tracey Riley

Having been a member of mFortune for some years, I have always been impressed with their online customer service support. There is a good range of slots available which is what I play mainly whilst on the go. mFortune bonus offers are excellent and available on their Facebook page and there are bingo loyalty points available. An additional part to mFortune is that there are a number of quizzes during the week run by the admin team. These are fun and lively games to be involved in. All in all, I am happy with the service received from mFortune and I enjoy the online banter with the other players.


Graham Barker
– Live Casino

I have played the live casino games at mFortune for some time now and I am increasingly impressed with the level of games. There are some fantastic sign-up bonuses that enabled me to win a small amount of cash for my efforts. There were originally some issues faced when I tried to withdraw my winnings, however, these were soon cleared up once I had spoken with the customer service team. mFortune explained there were some data protection additional security checks that had to be carried out. This resulted in waiting for well over a week to see the winning funds in my chosen banking method. While this caused me some concern, I was reassured that mFortune had my safety and security at heart.


Lorna Smart
– Activation of my account – mFortune

I am a relatively new member of mFortune online casino and to say I found the application and identification process difficult and very service-user unfriendly, is an understatement. Sending copies of my driving licence and my passport proved not to be enough documentation at the start. However, a member of the support team proved to be very helpful and I was accepted immediately after the support team intervention. If cashing out larger sums, there are a number of additional security measures required to go through. This part was painstaking. Their security thresholds are highly sensitive so other players, be prepared for a grilling on identity. mFortune Rating Great Welcome BonusWide Range of Ongoing PromotionsCustomer Support Available 24/7 on Live ChatEasy-to-Navigate SiteDeposits via Mobile Bank Transferring Available Rating USER Rating Register Now!


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Rating

Rating
User Rating
LICENSES
9.4
7.4
GAMES SELECTION
6.8
0
BONUS
9.6
0
Payments method
8.8
0
CUSTOMER SERVICE
8.2
0
MOBILE PAGE
6.5
0

Strengths of mFortune

mFortune has much going for it as an online casino operator. As one of the world’s leading operators, mFortune have a long history after emerging from the brick-based arcade games industry. Licenced and regulated by The UK Gambling Commission, the casino has a wide range of mobile slot games. Additionally, the site offers online bingo. Games are developed in-house and are exclusive to mFortune. The games are compatible with all modern smartphone devices and tablets.

mFortune has a strong customer support team that is available 24/7, 365 days per year. Support can be accessed by email, telephone or the live chat facility on the website. Fairness and equality is a strength within mFortune as all their games are independently tested by organisations approved and regulated by the UK Gambling Commission. There is also a strong customer base that has formed its own community of players. There is also a UK landline number available for support.

Summary of the Strengths

  • In-house development of games – exclusive to mFortune
  • Customer Service – 24/7, 365 days per year
  • One of the world’s oldest online casinos
  • Fully licenced and regulated by the UK Gambling Commission
  • Mobile site is compatible with smartphones and tablet devices

Weaknesses of mFortune

As with any casino operator, there are areas that require development to strengthen provision to members. mFortune, as an independent operator of online casino games, doesn’t have the weight in the market as its competitors. As a smaller operator, there are not the resources available to develop growth and while this delivers reliability as a smaller operator, growth in the market is fast and swift thus leaving mFortune behind in the development of its brand and its member facilities. There is a distinct lack of a menu option on the webpage so there are some navigation issues present. As with other providers, the lack of a mobile app, does leave mFortune lagging behind in terms of software development. There are also issues faced by member players when it comes to larger withdrawals. Members have reported that the company’s requests for further information on larger withdrawals are over-zealous.

Summary of the Weaknesses

  • Lack of a mobile app
  • Lesser resources available for growth development
  • No menu option on the website
  • Withdrawal delays due to further evidence

Reputability of mFortune

mFortune has a good reputation that has remained stable since 2007 when it was first launched. Despite some problems in 2011/2012, the company has a good reputation and remains accountable to the UK Gambling Commission. mFortune remains as the girl next door of the online casino industry. There is an element of feeling comfortable with mFortune for player members as they remain rooted in the online casino industry as being reliable and reputable. As an original pioneer in online gaming, mFortune remains one of the most reputable casino operators on the market.

mFortune is licenced and regulated by the UK Gambling Commission thus ensuring members have the knowledge there is recourse to action should there be any issues that are unable to be resolved with the company directly.

Problems with Withdrawals at mFortune

One of the largest faced by members as discussed earlier, are the problems with larger withdrawals at mFortune. There are some causes that could explain this. In 2018, GDPR was launched which means that companies across the UK had to improve the privacy policies and strengthen how personal data of customers is stored and used. Guidelines under the Data Protection Act of 1998 lay down how information should be stored. There are also increased anti-money laundering laws that require companies storing financial data and using banking methods to transact movement of money, (deposit and withdrawals) that could have prompted additional security information requests for members making withdrawals. When new acts are legislated, companies have to spend money on staff training and this can take time to filter through to customers. There is no one particular reason for the problems with withdrawals, but members can be assured that mFortune takes their storage of personal and financial data seriously.

Overview and Overall Evaluation of mFortune

mFortune remain one of the most popular providers of online casino facilities. At the time of writing, the member base is in the region of a million. mFortune have also in recent years collected industry awards and has been named one of Britain’s most inspirational companies by the London Stock Exchange.

New players are enticed by welcome offers of free spins and a 100% first deposit match. There are low wagering requirements unusually making mFortune, one of the most attractive online casinos on the open market. mFortune have a large player community with offers placed on their social media pages with a loyal and vocal following. The games on offer are not available anywhere else within the casino industry. This makes them unique in their service delivery to its customer base. Casino Bonus Codes are offered to new members and new sign-ups are offered free credit to the value of £5. There are no wagering requirements attached to this sign-up offer meaning that people can win from this free credit and can withdraw against this the free credit.

Overall, mFortune have kept their corner of the market and are certainly a national treasure in the online casino industry. There are no hidden depths that cause concern and while they are big enough to remain a leader as a small provider, they remain a Trojan horse for its loyal customer base. A unique and expert organisation in the industry, they’re small enough to care and big enough to leave their footprint in the market without having to resort to too many offers and codes that in some cases, can be confusing for players. Dependable and reliable, mFortune remain up on the leaderboard as a provider of online casino games.

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mFortune was last reviewed by on the and received a rating of 8.1/10
COMMENT And Rate
LICENSES
7.4
GAMES SELECTION
0
BONUS
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Payments method
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CUSTOMER SERVICE
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MOBILE PAGE
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