LadyLucks Review - Strengths & Weaknesses Evaluated

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1st Deposit Bonus	£100
Percentage	100%
Turnover	x50

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100% Welcome offer up to £100 with additional 100 Gratis Spins after the first deposit

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Player Feedback & User Reviews of LadyLucks Casino

One way of determining which are the reputable online casinos is to look at customer feedback. LadyLucks is a well established online casino, therefore it is of no surprise, that many customers have chosen to share their feedback. As with most things, LadyLucks has received a lot of positive feedback, but there are a few negative aspects which have been bought up.

The following are three customer perspectives, which have been written about their experiences at LadyLucks.

John Farley ,

LadyLucks are great in that they list a good range of ways, in which customers can deposit money into the casino. Deposits are fast, and I have never yet had an issue with seeing my money, in my casino account. I would like to see LadyLucks in the future, change the minimum deposit, and make it lower. At the minute I have to deposit at least £10 every time, whereas I would like at times to deposit £5.

Rachel James ,

I have contacted LadyLucks several times and they were quick to answer my queries. I find at times, depending on who you get at customer services, they do not always know how to answer your query. They have always found out for me, but it has taken some time before. LadyLucks should invest in more training for their staff.

Julian Roberts ,

Although LadyLucks do have a VIP service, and you get assigned a Manager, you do not actually get much from the VIP service. The above was just a short selection of customer reviews. Each review does seem to have positive things to say about LadyLucks, and the negative feedback is often about small things, that could be changed by the casino in the future. The good thing is that when you see this negative feedback online, LadyLucks do actually try to answer each one, to resolve any issues.

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Strengths of LadyLucks

LadyLucks have a good interface, which allows easy interaction between the casino, and the customer. The design of the website is simple, and any information you need to use the casino can be easily found. Ladylucks is monitored by regulatory authorities, and has all of the correct licenses, to allow it to operate in the countries which it does.

LadyLucks prides itself on customer experience and does everything it can to look after customers. They are an advocate of fair gambling and will give customers advice if they feel they are becoming addicted. They also provide a really good amount of games, and promotions to customers, which are updated regularly. These bonuses benefit new and existing customers, and loyal customers can join the LadyLucks VIP programme.

Payment methods used at LadyLucks are trusted worldwide, and there are strict privacy and security policies, that the company follows. This ensures that all of their customers, can trust LadyLucks with their personal details, and feel comfortable to play at the casino, knowing their money is looked after.

Strengths Summarised

Good website design, and easy for a customer to use
Fully licensed and regulated
An advocate of fair gambling
Good selection of games and bonuses
Trusted payment methods, and privacy and security policies in place

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Weaknesses of LadyLucks

A big thing that LadyLucks casino does not have at the time of writing, is a live chat function for customer support. This means that queries take a little longer, and customers do not get an instant answer to any query, and this could be a reason why many customers leave negative feedback, about the customer service. This could change in the future though, so please do check if you are thinking about creating an account at LadyLucks.

Terms and conditions attached to the games, customer accounts, and any promotions can be vast. They must be fully read and understood by customers, and customers do find that wagering requirements can be quite high. As long as the terms and conditions are met, there should be no issue withdrawing winnings. LadyLucks also has a strict policy on checking customers identification, which can be frustrating for customers as it can take some time to complete, but is necessary for legal requirements.

Weaknesses Summarised

No live chat function at present
Vast terms and conditions to be read by the customer, with large wagering requirements for any LadyLucks bonus
Customer ID checks can take some time

Reputability of LadyLucks

LadyLucks have a large number of very loyal customers, who visit the casino regularly. They do this because LadyLucks has a very good reputation in the gambling industry. LadyLucks is fully licensed and regulated, by the relevant authorities in the gambling industry. Their license numbers are clearly stated on the website for any customer to check and this means that they are a company operating legally, in all of the countries they have chosen. The company is also GamCare certified so that the most modern industry practices are adhered to.

LadyLucks is a well-established company, and there are a large number of positive customer experiences, that you can read. Customers can get in touch with LadyLucks via email, phone or post, and all contact details are clearly stated on the website.

All of the above shows that LadyLucks provides detailed information to customers. They are a very transparent company, which shows they are honest and can be trusted, therefore LadyLucks has a great reputation in the casino industry, and is a very reputable company, to create an account with.

Problems With Withdrawals At LadyLucks – Possible Causes

If as a customer, you have any issues withdrawing your winnings, then it is best checking the following;

Have you fully met the terms and conditions?

Terms and conditions can be vast, especially when it is to do with a LadyLucks bonus. Make sure you have fully read and understood them. As previously mentioned, wagering requirements can be quite high at LadyLucks, which means you must play any bonus a certain number of times, before you can withdraw any winnings.

Have you met withdrawal limits?

LadyLucks have minimum and maximum limits, which have to be adhered to with every withdrawal. These limits will depend on your chosen payment method, but all limits are clearly stated on the site.

Have you completed an ID check?

Customer identification checks are a legal requirement, and they must be completed before withdrawals can take place. Make sure LadyLucks do have the correct identification from you.

If you have checked the above and are still having trouble withdrawing money, then contact LadyLucks customer services, who will look into the issue further.

Withdrawal without problems

E-wallet up to 24 hours

Debit card up to 72 hours

Evaluation of LadyLucks

LadyLucks are certainly a reputable casino to use and this is proved by their current loyal customers. The company do have several strengths and weaknesses, but at all times adhere to good industry practice. If as a customer, you are looking to create an account with a casino, then LadyLucks is worth taking a look at.