Player Feedback & User Reviews of JackpotCity
We will review and publish it as soon as possible.
Strengths of JackpotCity Casino
The most eye-catching thing about the casino is the JackpotCity welcome bonus and other frequent bonus offers customers receive. The casino is big on awarding its players with exciting promotions from time to time. The promotion includes a weekly match up bonuses on deposits, cash back options, prize-packed promotions including an exotic holiday for customers. JackpotCity Casino also offers loyalty bonuses for customers who have accumulated loyalty points.
At JackpotCity Casino, there are dozens of banking options that are available for customers to choose from. Some of the methods are exclusive to certain countries, while others are available internationally. They include PayPal, Giro Pay, AstroPay, Euteller, Neteller, Entropay, Instant EFT, Boleto Bancario, Dinero Mail, and EcoPayz.
JackpotCity Casino also has a wide range of casino games from the best developer, Microgaming. The games range from online slot machines, card games, and table games. Each of the games at JackpotCity Casino offers a thrilling experience to players and they have been proven to be fair by eCogra and are known to offer very high payout rates.
The customer support at JackpotCity Casino is very friendly and quick to respond to its customers. The support can be reached through an email address available on the casino’s website.
To ensure all players personal details, betting activities and banking options are safe from third party intrusion; the casino has implemented a safe and secure technology. The casino uses the SSL encryption and technology to encrypt all customers’ details each time they sign up or deposit and withdraw funds from their accounts.
The casino also has mobile apps for Android and iOS devices, which can be downloaded by players for free. Most of the casino games on the main site can be found on the mobile apps, which makes it a more convenient way to wager on the go.
Summary of the Strengths
- Very generous and attractive welcome bonus and other frequent bonus offers for players.
- Variety of safe and secure banking options.
- Huge variety of thrilling casino games, all powered by Microgaming
- A friendly support team, who are available at any time.
- Offers convenient betting through the JackpotCity Casino mobile apps.
Weaknesses of JackpotCity Casino
The major disappointing thing about JackpotCity Casino is the restrictions on players from various countries. A lot of countries with a huge gambling market such as the United Kingdom, Italy, Australia and Denmark have been locked out from accessing any service offered by the casino.
The games offered at JackpotCity Casino are only from one developer. Although the games are exciting and thrilling for some players, to others it is seen as a limitation to explore other gaming options from other lead developers. Microgaming has dozens of popular casino games, but extra casino games from other developers will spice up the fun further.
The customer support team at JackpotCity can only be contacted through one communication channel. They can be reached through an email address they have provided on the casino’s website. Contacting any support team through email might not be favourable for customers who may require immediate attention.
Summary of the Weaknesses
- The casino has restricted a lot of countries, which are known to have a huge gambling market.
- Very limited casino games from one developer.
- Only one available channel for contacting the support team, which is often perceived as a very slow method.
Reputability of JackpotCity Casino
For the years the casino has been in business, it has gradually built its reputation as a safe and secure place to play casino games. JackpotCity Casino has obtained licences to operate in different parts of the world, and in territories where the casino has not yet received a licence, it has locked out players from such countries. The casino is fully licensed and regulated by the Malta Gaming Authority and the Kahnawake Gaming Commission, under the company names Bayton and Baytree Limited companies.
All JackpotCity Casino’s operations are closely monitored by the two gaming commissions and their games are regularly audited to see if they are offering fair gaming experience to gamblers. The casino must, therefore, operate under rules and regulations of the two commissions. They must solve all gamblers disputes amicably and it must not tolerate or conduct any fraudulent activities. If it does not comply, the casino might lose its license of operation.
Protects customers data through SSL Encryption
To prevent any fraudulent activities or access to customers’ personal information from any unauthorized people, the casino encrypts customers’ personal data, including their banking details using the SSL encryption technology.
Fair Casino Games
JackpotCity Casino has been proven by eCogra to offer fair games. Microgaming is also certified by eCogra, having tested their games, to offer casino games that generate their outcome randomly. This ensures that players do not lose all their money while gambling; they also need to win as much as they may lose some money. The casino only offers casino games developed by Microgaming and certified for fairness by eCogra.
Problems with Withdrawals at JackpotCity Casino – Possible Causes
Sometimes, JackpotCity Casino customers may experience some problems when trying to withdraw their funds. There are various explanations for the problems they experience. Here are some of the possible problems explained and their possible causes.
If the casino suspects any irregular play that may suggest cheating in players accounts, they reserve the right to confiscate any winning and customers may be denied the right to withdraw, in such an event, customers can contact the support team for further assistance.
The casino requires that players verify their identities before any successful withdrawal, and as such the casino may ask players to submit any document that may prove their identities. If players’ identities have not been verified, they will experience problems when withdrawing funds.
If customers are still experiencing withdrawal problems after following the casino’s terms of withdrawals, they can contact the customer support team for further assistance.
Evaluation of JackpotCity Casino
JackpotCity Casino has a lot to offer to casino lovers. It offers impressive bonuses and a wide selection of thrilling casino games for all players.
There are numerous live casinos online but to find a live casino that offers games powered only by Microgaming is very rare. JackpotCity Casino has a live casino section that has live casino games powered by Microgaming. Microgaming is a renowned casino games developer that is known to develop thrilling games with high payout rates. It is difficult to ignore the JackpotCity welcome bonus which is generous enough to attract any gambler on the internet. The fact that the casino also has mobile apps for its players is also quite impressive. Mobile users can also claim the welcome bonus using the JackpotCity Casino mobile app. The app makes it convenient for customers to wager as they go.
However, there are a few undesirable features of the casino too. The main one is restricting countries with huge gambling markets from playing at the casino. For example, many players from the United Kingdom are locked out from accessing any betting services at JackpotCity Casino.
All in all, the JackpotCity Casino is a great place to enjoy wagering on best games, including jackpots with huge amounts of money, to enjoy bonuses and the convenience of banking using the numerous banking methods acceptable at the casino.