Player Feedback & User Reviews of HeySpin
After a thorough review of the HeySpin casino, it is safe to conclude that it is a safe and secure online casino. While the casino is quite new in the market, it has some quite nice deals in store for players. The casino seems to be operating well, and their services are genuine, which is topped by reliable customer service. In the past, there have never been serious complaints against this casino and all the reviews online seem to be positive. The few complaints are always resolved by the HeySpin customer service team within a short time. Below are some customer reviews:
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Strengths of HeySpin
This casino’s operator definitely knows what players need and their preferences. Its portfolio comprises all varieties of games starting from slots to table games. The casino’s game portfolio caters for every type of player and this is thanks to the number of games they offer. Gaming enthusiasts can enjoy titles from the popular providers Play’n Go, Microgaming, Red Tiger, NetEnt, Amatic Industries, Betsoft, Booming Games and Realistic Games.
The live casino lobby has also become one of the best around and it boasts a great number of games. The live casino software is courtesy of Evolution Gaming which is one of the best iGaming software providers. To make things interesting for players, the casino offers every new customer a welcome bonus while returning players get other promotions such as HeyCasino free spins. They also accept a variety of deposit and cashout methods and several currencies which make banking easier.
Summary of Strengths
- The HeySpin website is easy-to-navigate
- Lots of different deposit and withdrawal methods supported
- A wide variety of casino games from top providers
- A lucrative welcome deposit bonus – 100% match sign up bonus and HeySpin free spins
- Reliable customer service available 24/7
- Great live casino software with a wide array of games
Weaknesses of HeySpin
Nothing is perfect and just like any other online casino HeySpin has some weaknesses. The casino is relatively young and they have a few small adjustments to make. For starters, their withdrawals should take a shorter processing time because for some payment methods customers have to wait for up to 8 days. Apart from that, the maximum withdrawal limit should be pushed from £7,000 to a higher value. The other slight weakness is that the live chat feature is not available 24/7. These are just minor weaknesses and if the casino works on them players will have nothing to worry about at HeySpin.
Summary of Weaknesses
- A low withdrawal limit of £7, 000
- The live chat feature is only available from 8 a.m to midnight
Reputability of HeySpin
As mentioned earlier in this HeySpin review, the casino is owned and operated by Aspire Global Limited which is a company based in Malta. On the other hand, AG Communication Limited is a company that is responsible for the casino’s operations in the UK. The gaming operator has all the necessary licenses and seals of approval from the UK Gambling Commission and the Maltese Gaming Authority. Having licenses from these two Gaming authorities is what shows that HeySpin is a reliable and trustworthy casino.
On top of that, the operator has the approval of iTech Labs which proves the Random Number Generators are fair. The casino is a strong proponent of fair play and all the games’ outcomes are fair. As for player protection, the casino is a strong advocate of Responsible Gambling and this is shown by the fact that they set deposit limits and offer a self-exclusion option.
Problems With Withdrawals At HeySpin – POSSIBLE CAUSES
The payment section is one of the most sensitive parts in any given online casino. Players like being able to access their money and easily withdrawing at any time. The good thing about HeySpin is that they have tried their best to streamline their cashout section. This can be illustrated by the number of payment methods they accept for withdrawals and their few policies regarding withdrawals.
However, there are some few setbacks when it comes to cashing out at HeySpin. For starters, withdrawals are not executed as fast as deposits, and at times players might wait for up to 48 hours or even 8 days. This might be frustrating to many players and the casino ought to check on it. Another downside when it comes to withdrawals is that players are capped with a maximum monthly withdrawal limit of £7,000 which is a bit low and HeySpin should adjust it.
Evaluation of HeySpin
With all the points made above in this HeySpin review, you can only make one conclusion “it is a safe and reliable casino with some great deals”.
Offering a wide selection of casino games, a spectacular 100% match welcome bonus, HeySpin free spins and reliable customer support, HeySpin qualifies to be a perfect casino. On top of that, they boast one of the best live casino sections and this is something to be admired.
The few weaknesses can be overlooked since they are not weighty and the casino is still young. In summary, HeySpin is a perfect gaming choice for any player that is looking for an all-rounded gaming experience