Player Feedback & User Reviews of Grosvenor Casinos
Grosvenor Casinos online offers a sophisticated gaming experience, with a small welcome bonus for new customers. The bonus is doubled for consumers who already have a membership at one of the land-based Grosvenor Casino sites. The site provides no download play on slots, table games and a variety of card games, so it’s a great choice for mobile and tablet users. One of the best features of this online casino for new players is the opportunity to receive up to 50% of the first month’s losses back as cashback (up to £500 maximum), of course everybody hopes to be a winner but this online casino does play pretty fair with new customers.
The site offers more than 200 different slots and arcade games to choose from, with free demo plays available on most of these games. Table games include four different types of Roulette and Blackjack, Baccarat and Video Poker. Poker players can download the Poker games site separately and the Live Casino offers all the excitements of land casino play with real UK-based dealers filmed in HD and streamed direct to Internet devices. The casino provides a variety of promotions throughout the year, and mobile users will find the games take up little device memory and are pretty quick.
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Strengths of Grosvenor Casino Online
With so many years experience at providing land-based casinos it’s unsurprising that Grosvenor Casinos online gives great customer support and access to a wide variety of all the most popular casino games. The major strengths of this online casino include:
Summary of Strengths
- Well laid out and designed with players in mind
- Great selection of games in all popular casino areas of play
- Good bonus code deals and loyalty offers
- Easy to deposit using a variety of payment methods and e-wallets
- Helpful customer service team
Weaknesses of Grosvenor Casinos Online
It’s difficult to pick up too many drawbacks with this casino. It could be said the initial welcome bonus is low, compared to other online casinos, however, the site makes up for this with its generous bonus deals for players and the cashback opportunity in the first month of play. Some major weaknesses noted by regular players include:
Summary of Weaknesses
- Customer service can be slow at times and leave complaints unresolved
- Low welcome bonus
- Customer service only available from 8am until midnight, yet play is 24/7
Reputability of Grosvenor Casinos
Grosvenor Casino online is licensed by the Alderney Gambling Control Commission and also the UK Gambling Commission. The site is extremely secure and provides all the guarantees players need about the security of their banking details and personal information.
Problems With Withdrawals At Grosvenor Casinos – Possible Causes
We’ve heard all about difficulties some players experience when they want to withdraw cash from casinos, so how does Grosvenor Online compare? Grosvenor state customers can withdraw at any time from their available balance up to a limit of £15,000 in a day. Customers wanting to withdraw more than this amount need to talk with customer services beforehand. Withdrawals should amount to £5 or more and ideally bank transfers are preferred. Some problems may be experienced with Neteller or Skrill, these are usually due to the limits imposed by these e-wallet systems and not a problem at the Grosvenor end. Mastercard withdrawals may need to be processed by bank transfer as there can be some problems crediting back to them, particularly when the cards have not been issued in the UK. Withdrawals can take between 24 hours and 72 hours to process and Grosvenor may make a charge for bank transfer payments.
Evaluation of Grosvenor Casinos
In all playing at Grosvenor Casinos online provides customers with a valuable gaming experience, without too much hassle. The customer service and chat line service is easy to access and has a rapid response rate. Email queries are generally answered within a few hours. A wide variety of popular games makes playing with Grosvenor Casinos Online an exciting experience for most players and regular bonus deals and promotions maintain regular players interest in the site. Paying in and withdrawing money are both quick and simple with this site, which is not surprising given the fact they own a major UK land-based casino operation.