EuroGrand is an online casino that is part of the William Hill Group. The target for this casino is the European market and so far has made a name in the world of online casino gambling. One reason for its popularity is the wagering conditions and bonuses that players get. First-time players get welcome bonuses that vary with the deposit amount and even a no deposit bonus.
Playtech is the only company responsible for the online casino’s software. This software provider is well-known for providing great entertainment options and high-quality games for casino players. Since its establishment in 2006, EuroGrand has built a solid reputation and part of that is because of its software provider. The environment created by the casino has attracted players from the world over and since it supports about 12 languages, interaction is not a problem. If you are looking for an online casino to indulge your favourite pastime, then this Eurogrand review experience will provide you with the necessary insight.
Customer Feedback on EuroGrand
EuroGrand provides different experiences for various people when it comes to casino gaming. Reviews can help you get a perspective of what the casino offers. However, keep in mind that circumstances will vary and so will experiences.
James on the Live Casino
The live casino at EuroGrand completely revolutionised online gaming. Not a lot of casinos manage to pull it off, believe me; I have tried. I am always looking to get a real gambling experience even when gaming online, so I frequent live casinos. The one at Eurogrand offers a wide variety of games from live baccarat to blackjack to roulette. Live roulette also comes in 3D, which is one more reason to play. I had an incredible time interacting with the live dealers and I have to say, this was a different experience than most. Eurogrand allows you to download the live casino or use it from the site. I prefer to download it because it means I can have it on my tab and do not have to be stuck on the PC at home every time I want to play.
Christine on Payout Withdrawal
I have just started playing online casino games on Eurogrand and have enjoyed it. The variety of games means I can explore a little bit of everything- I really do not have favourites. My problem is when it is time to cash out winnings. A pending period of 4 days is a bit too long. The verification processes are also too extensive and continue to delay withdrawals. I had to keep calling support to find out what is happening with the withdraw approval and that is not something I cherish. I did finally get my money. In my opinion, it would be better if some of these verifications such as players’ ages are done during sign up. Eurogrand should also work to improve their live support chat. When an operator takes too much time to come online, I just give up and tend to something else, meaning my problem remains unresolved.
Jose on Bonuses
The bonuses at EuroGrand are some of the reasons I keep coming back. For one, when you first sign up there is a special welcome sign up bonus which I think is pretty generous. The minimum first deposit is £10 but I started with £50. I was sceptical at first about using the bonuses because some online casinos are not quite straightforward with it. I did, however, check the terms and used my bonus, which resulted in some decent profits. Compared to other casinos I have played, Eurogrand is quite generous and the wagering requirements are fair.
One thing that works for Eurogrand is its reputation. The William Hill Group is like the royalty of casino gambling, and being part of it comes with that credibility. This group was among the first ones in the UK to start sports betting and over the years, has gained quite a following. WHG is known for adhering to the strictest standards in betting and casino gambling. The use of Random Number Generator is one of the ways that Eurogrand guarantee fairness in the results.
Security is a big priority for WHG and by extension, Eurogrand. One of the concerns that online casino players express is losing their money when making transactions. Eurogrand guarantees safety by providing a secure platform for financial transactions. The company has a market capitalisation of over 5 billion dollars and that is why they ensure nothing jeopardises those stakes. There are security protocols for the protection of client information to avoid threats such as identity theft.
Eurogrand has licenses from the Gibraltar Regulatory Authority and the UK Gambling Commission. These two are among the most reliable gambling commissions in the world. For a casino to get such licensing, it has to undergo investigations to meet individual requirements. A regulatory agency must first guarantee that a company is financially stable to operate an online casino and check on its fairness. These bodies also provide monitoring of a casino’s activities. If there is anything amiss going on with the casino, these agencies will notice it first.
Before licensing, the RNG had to undergo testing by Gaming Labs International. Tests like these are to ensure that the RNG used by a particular casino are legitimate and random so that winning chances are the same for all players. There were also tests on payments and the result on table games – 96.8%, video poker – 98%, slots – 94.8%, and 96.6% for card games.
The licensing and reputation of Eurogrand allows it to operate in different countries. There are, however, nations that have restrictions to the online casino. A point of importance is that players must first check with their country’s regulations before engaging in online casino gambling. A country’s legislation can place restrictions on the types of games that players can participate in. For example, some states may not allow live online casino games. In other regions such as Spain and Italy, players have to register at respective William Hill websites as opposed to signing up with Eurogrand directly.
Problems with Withdrawals at EuroGrand
A lot of the reviews on EuroGrand are about withdrawals problems. A lot of players complain that it is hard for them to get their money after winning. One frequent complaint is that withdrawals take too long. EuroGrand gives four days as the waiting period when withdrawing winnings. Some players have had to wait longer than that. The verification process that players have to go through is one of the reasons for this. It is standard for online casinos to conduct verification before cashing out winnings. However, EuroGrand should try and cut down the pending period because most players run to casinos that take a day or two to pay out winnings.
Another problem that players are expressing is that they are not able to withdraw their winnings at all. However, this is largely the fault of the players than it is the casino. The mistake that players make is accepting bonus codes without reading the terms and conditions. After accepting a bonus, you will have to meet the wagering requirements that come with it. Failing to abide by these requirements will restrict you from withdrawing the winnings you have in your account. Most players, particularly beginners don’t take this into consideration. It is why one must read the terms and conditions before agreeing to take a bonus.
Overview and Overall Evaluation of EuroGrand
The Eurogrand online casino is one of the best out there. In a world filled with scams and illegal casinos, Eurogrand stands out due to its credibility. The use of Playtech software works to its advantage because it is a provider that a lot of casino players are familiar with. The software is available for easy download. Some of the games available include video poker, scratch cards, roulette, baccarat, blackjack, craps, slots, and many more. There is a game for different preferences, and to test a variety of skills. Some games are unique to this casino, so they will not be accessible anywhere else. Players get movie-based games with some classic titles that make playing more fun.
Getting EuroGrand on mobile devices is possible. Technological advances have made the world a fast-paced place. People go just about anywhere with their smartphones and tablets, and Eurogrand has taken advantage of that. Being able to have your online casino games on mobile means that you can play anywhere, anytime. Players can get the software for Android devices, iPads, and iPhones by scanning the QR code or through a link sent after filling a form. iOS users can also get the casino software from the app store. Players don’t have to worry about the running of the applications because it is seamless on all devices. When using a PC or mobile device, it is necessary to check the system requirements such as 10 MB free hard disc Space and 8MB RAM. The PC version does offer more options than the mobile one. Another downside is that the mobile app is available in English only, so that is a limitation to non-English speaking players. The Eurogrand software is not available for TV devices.
Looking at the bonuses, the welcome offer sits at a 100% first deposit match bonus of up to £300 and 80 bonus spins. The requirements for the bonus and free spins:
£10 minimum deposit
Opt-in is required
Wagering requirements x40
1 days expiry date after opt-in for the Bonus and free spins
New Customers only
Restrictions – Country, Game, Player, Currency, – as well as Terms and Conditions, apply
EuroGrand has a complementary point system like other casinos. The difference is that it converts 2500 points for £1. Most casinos will turn about 70 to 100 points for the same amount. The problem comes in when you wish to change your points into wager-free money. This difference in conversion rates is one of the demerits that the casino gets. However, the rates vary among VIP levels, so a player should find out where they lie. Watch out for promotions that can help rack in points.
Playing at online casinos comes with its caveats to get relief when you can find a casino that doesn’t hinder your gaming experience. EuroGrand is large on giving the best security for players, which provides a stress-free playing environment. Granted, other casinos may offer an insane number of games but Eurogrand makes up for that with it credibility and uncomplicated usability. When picking an online casino, these are aspects that you have to consider carefully.
There is still room for improvement for EuroGrand, though. The fact that you must download the software to get live support does not sit well with most players, so that is something to look into. The verification process during withdrawal could be better. Even though then website functions quite well, an update would not hurt – it is a bit traditional. Support for customers is available 24/7, which is a relief for players. Some regions have toll free numbers that players can use. The FAQ section has useful information that will come in handy for beginners.