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With anything in life, you can’t please everybody. Most people will love what the casino has to offer but there are some that feel they have had a negative experience. There are always bad reviews because people see things differently and people expect different things from a casino. Many of the negative reviews that can be found online about EnergyCasino complain about the casino having a low RTP rate. The casino often defends themselves by stating that RTP is set by the game’s developer and that they are consistent with the industry.
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As well as the extensive catalogue of games on offer, the casino really delivers in the way that the games are meant to run. You won’t find any lags, there is support via an optimised browsing experience for both Android and Apple devices that allows users to play on the go. Customer support seems to be top notch too. There is a live chat function and many customer reviews state that they received immediate help in regards to their issues. They also seem to resolve issues quickly and professionally. They also offer great casino no-deposit bonuses to new players.
Many reviewers argue that the RTP at the casino is too low, although there is no evidence to substantiate this. The RTP is based on the games and is dictated by the software provider, it will be the same as any other casino. The live gaming experience does let EnergyCasino down, however. There are only a couple of variations of Blackjack or Roulette that can be played, apart from that there is only one single game of Baccarat offered. Live chat is also only supported for 12 hours of the day, it would be better if this could run 24/7.
EnergyCasino has been operating since 2013 and has built up a really good name for itself in the industry. They are extremely reputable and operate from a solid foundation, you really don’t need to worry about the safety of your money with them. They are licenced in Malta by the Malta Gaming Authority. They also hold licences within the UK and EU. These licences really mean everything to a casino. Without it, their business wouldn’t survive. Having a license really says something about the reputability of a casino because they would not do anything that could risk it in the slightest.
EnergyCasino accepts all of the usual deposit and withdrawal methods that you would expect from any casino. They also seem to offer withdrawals in a timely manner, many customers praise them for the speed of withdrawal. There are some negative reviews around customers not being able to withdraw their money but these seem to be centred around customers who have used promotions such as EnergyCasino Free spins, who haven’t realised that they need to wager their winnings through the system before they can request a withdrawal. It could also be argued that the minimum withdrawal amount at £20 is pretty high.
EnergyCasino is a top-notch casino with great games, a great website and great promotions. They offer fantastic support, although they could benefit from making their live chat system 24/7 so that customers can get immediate help when they need it. They are criticised online for their fairness, with many customers complaining that their RTP is too low but these claims are unsubstantiated. Their live casino offering also works really well but could benefit with more games being added to really keep the attention of the customer.