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Casumo Review with Players Feedback – Pros & Cons Evaluated by Real Users

If you read any Casumo customer experience review you will find that one of the main things that draw people in is the website. Many people find a vibrant and welcoming website that is incredibly easy to work around and with a nice amount of casino games. As well as the use of the actual Casumo casino many customers are also inclined to comment on the number of bonus promotions and free spins that are available. For a smaller online casino, Casumo have a very generous welcome offer which gives new customers free spins upon registration and up to £25 as a 100% first deposit bonus to use in the casino. Another nice thing is that they have a sidebar on the homepage which gives you the rundown of who is winning what at the moment. While other online casinos can be quite secretive about their payout amounts Casumo actually use it to help to entice customers into signing up and using them.
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18+. New UK customers only. Opt-in required. 20 Bonus Spins on "Book of Dead" and 100% Deposit Bonus up to £25 on first deposit. Min deposit £10. 30x wagering requirement for Bonus Spins and 30x wagering requirement for Deposit Bonus (game weighting applies). Max £5/spin or £0.50/line or £50/round (live casino). 30 days expiry. T&C's Apply. Please gamble responsibly  www.begambleaware.org

Player Feedback & User Reviews of Casumo

All reputable online casinos get negative reviews online. People are a lot more inclined to take the time to write something online if they have had a negative experience than they are if they had a positive one. Casumo – like other casinos – does have a few negative reviews online. If you are looking to use reviews online to make your choice of an online casino you should always try to read a few on both sides.

Dean Hull, 2018-02-14
"I do like the website of Casumo and I have never had any troubles depositing and withdrawing. One problem I have found is that if I play from my older laptop (kids always hogging the good one), I tend to get glitches at crucial points within the game - like the bonus wheel. Although this is not in all games it still can be quite annoying if you are playing with quite a large amount of cash. I've really liked Casumo so far and this is the only negative I have for them so I will continue to play but because of this, I wouldn't risk playing with any large amounts which I would do on the other online casinos.
Vlad Russia, 2018-02-14
This is a good casino and they have a wide range of games but the identification process for international players is quite hard to pass. I provided a Russian passport and still had to send some other documents over that wasn't stated initially. If you are playing in the UK I would suggest this casino because this is the only thing I had a problem with. For UK players the identification looks really simple. Also, once I had spoken to customer service we did manage to resolve this quickly.
Sky London, 2018-02-14
Disappointed with the customer support of Casumo. It had very favourable reviews regarding its customer service but mine was incredibly slow and it took them ages to get back to me. IT really is a shame as I love the games in this casino but the customer experience has left me considering other options. The actual casino itself is good and there seem to be no problems at all with deposits and withdrawals, however, if I did have a problem I wouldn't be confident that I could get in touch with customer service in a timely manner.
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Strengths of Casumo

Casumo tends to get many good reviews online and they appear to be gaining quite the following. For a smaller online gaming site, they have a lot of different withdrawal and deposit methods which is very welcome, and also a really good choice of markets.

Summary of Strengths

  • Very well laid out website
  • Lots of different deposit and withdrawal methods supported
  • Wide range of casino games
  • You can play via mobile. Although this only currently supports some of the games it is set to be updated in the near future.
  • Casumo has a live casino feature which you can play on both the desktop and the mobile site
  • The Casumo bonus is easy to get
  • Casumo have a VIP service
  • Customer service is very good on Casumo casino and customers can usually expect a speedy answer unless there are exceptional circumstances to their case
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Weaknesses of Casumo

It is hard to accurately measure the weaknesses by reviews as people seem to only review when they have an issue. Even so, there are still not a lot of negative reviews.

Summary of Weaknesses

  • Identification for players who are not in the UK is lengthy
  • If you have an exceptional case the customer services department can take a while to get back to you
  • Not many table and card games

Reputability of Casumo

All players money is kept safe by Casumo by being regulated and verified by the gaming authority to continuously assure them that they can cover the total amount of balances that are held in accounts at any one time. The information that is sent over the Casumo website is all encrypted using SSL. The payment methods for deposit and withdrawal at Casumo Casino are PCI compliant which means you can be safe in the knowledge that your card details are always kept secure.

Casumo is licensed both in the UK and Malta, with Malta being where they have their main license and head office. As Malta is one of the strictest places to get a license you can be sure that all of your details are secure. All of the games are currently using a third party random number generator so that you can always be safe in the knowledge that you are getting a fair deal. Because the gaming license is in Malta which is in the EU, you do not have to pay taxes on your winnings. This may change when more of the details of Brexit some to light but for now and until anything is set in stone this is the case.

Problems With Withdrawals At Casumo – Possible Causes

There are not any reported problems with withdrawals at Casumo. The only time you may encounter a withdrawal issue is if you are using a withdrawal method that has a delay at their end. The quickest way to get your money back from Casumo is to use an e-wallet which will only take up to 24 hours, followed by a debit card which can take up to 72 hours. Any other withdrawal method may take longer.

Withdrawal without problems
E-wallet up to 24 hours
Debit card up to 72 hours

Evaluation of Casumo

One of the main things that customers tend to compliment about Casumo is how good the actual casino website is. Many of the players enjoy the bright and vibrant design and it is incredibly easy to use if you are on a desktop or mobile. The welcome bonus at Casumo is really generous and you can get up to free spins no-deposit as well as gaining up to £25 as a 100% first deposit bonus  – New Customer Offer, T&C’s Apply.

One of the great things about Casumo is that they show you live on a sidebar who is currently winning what.

All of the main payment methods are supported that you would expect from an online casino. Most of the big e-wallets are supported and there are no reported issues with withdrawing if you are using one of the standard methods – although if you are using a method that is not that common you should expect that it may take a little bit longer to withdraw.

Overall the customer experience reviews at Casumo are favourable when it comes to the experience. Sometimes there can be a slow response time if you have a really involved question that is not quick to answer, but aside from this, they are quite easy to get in touch with. Mostly the reviews on Casumo are very good so it is worth joining up with them and trying them out if you are an online casino fan.

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18+. New UK customers only. Opt-in required. 20 Bonus Spins on "Book of Dead" and 100% Deposit Bonus up to £25 on first deposit. Min deposit £10. 30x wagering requirement for Bonus Spins and 30x wagering requirement for Deposit Bonus (game weighting applies). Max £5/spin or £0.50/line or £50/round (live casino). 30 days expiry. T&C's Apply. Please gamble responsibly  www.begambleaware.org
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