Casilando Review - Strengths & Weaknesses Evaluated

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Player Feedback & User Reviews of Casilando

You will find varied reviews online about the casino from customers who have used the site. While it has retained a relatively positive rating from most of the users, you will still find a few negative experiences and complaints from the clients. Most of the complaints are about the speed of customer support responses, lack of phone support and delays in withdrawals. There are many more reviews on positive experiences from users. Here are some reviews from verified customers who have played at the casino.

Mary Johnson Blackpool, 2019-06-13

A few weeks back, I had a problem with depositing some cash at the account. I reached out to the customer service for assistance on live chat. A representative got in touch within ten seconds of typing my problem. He was articulate and very helpful. Keep up the good work.

John Hoffman Leicester, 2019-11-11

I love the vast number of slot games at the casino. Every time I want to play slots, I choose a different title from the one I had played earlier and it is so much fun. My profits have gone up too. I would definitely recommend the casino to any enthusiastic slot player.

Catherina Newcastle, 2020-03-17

Despite winning some cash last week, the withdrawals via Neteller are taking longer than I expected. The verification took almost a day, which is too long. I have not received cash nearly 24 hours later. I wish you would improve on payout speeds and maybe introduce instant payouts.

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Strengths of Casilando

All the games on the website are available on instant play, therefore, requiring no download to play. A majority of them are also accessible via smart devices. In addition, customer support is available around the clock via the on-site live chat and email support. The site provides an SSL certificate encryption to enhance the security of its platform. Therefore, your personal details are not at any risk of access by hackers or unauthorised third parties.

On the other hand, the casino has a pretty clear loyalty program that incorporates everyone who is active in the casino. It also has an engaging live casino platform where games are streamed in HD quality from physical casinos.

Summary of Strengths

Games available in instant play
Support available around the clock via email and live chat
Security enhanced by SSL certificate
Straightforward loyalty programme
Live casino tables available in HD quality

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Weaknesses of Casilando

The casino has a few choices of games on its live casino section. You will find few or no variants when playing roulette, blackjack and a host of other popular table games. Despite the customer service being available around the clock, it does not offer phone support. In addition, the casino offers a welcome bonus in a lump sum and has very high wagering requirements. These strict requirements also apply to the free spins winnings. Finally, there is a long list of restricted countries.

Summary of Weaknesses

A few game choices in the live casino section
No phone support
High wagering requirements especially for winnings from the free spins
A long list of restricted countries

Reputability of Casilando

Casilando operates under the eyes of leading gambling regulators to ensure that it meets the regulatory requirements. The bodies include Malta Gambling Authority, Gambling Commission of Great Britain and Swedish Gambling Authority. In addition, the site has an SSL certificate for encryption of user data to prevent hacking and data leakage. It is also independently audited regularly to identify new security threats.

Your payment information is handled in utmost confidentiality through licensed payment gateways. Therefore, you should play without getting worried that your information may get stolen or lost. For a short time, it has been in existence, there has not been any case of data or information leakage.

Problems With Withdrawals At Casilando – Possible Causes

For most of the time, you will get your cash within the stated duration, which is up to 24 hours for e-wallets three to five days for cards and three to seven days for bank transfers. However, there may be delays sometimes. A number of issues may cause these delays. They include a decline by your payment provider due to security reasons or otherwise.

You may also have put wrong details, especially if using the method for the first time. If you are making your first withdrawal, you will be required to verify your residence and personal details, which may take some time.

Withdrawal without problems

E-wallet up to 24 hours

Debit card up to 72 hours

Evaluation of Casilando

Casilando offers its clients a good blend of games across various categories, although it has not brought in enough providers to the live casino. However, many other categories have a good blend of game titles from over a dozen providers. From customer testimonies, the casino has a smooth playing experience with a good choice of popular payment methods in the UK.

It also has a professional and friendly customer support team, although it does not offer phone support. The simple layout makes navigating the casino for your favourite game or information a lot easier. New customers enjoy a hefty Casilando deposit bonus that comes with free spins. Overall, we recommend Casilando casino for some fun and making money too.