Player Feedback & User Reviews of Casilando
You will find varied reviews online about the casino from customers who have used the site. While it has retained a relatively positive rating from most of the users, you will still find a few negative experiences and complaints from the clients. Most of the complaints are about the speed of customer support responses, lack of phone support and delays in withdrawals. There are many more reviews on positive experiences from users. Here are some reviews from verified customers who have played at the casino.
We will review and publish it as soon as possible.
Strengths of Casilando
All the games on the website are available on instant play, therefore, requiring no download to play. A majority of them are also accessible via smart devices. In addition, customer support is available around the clock via the on-site live chat and email support. The site provides an SSL certificate encryption to enhance the security of its platform. Therefore, your personal details are not at any risk of access by hackers or unauthorised third parties.
On the other hand, the casino has a pretty clear loyalty program that incorporates everyone who is active in the casino. It also has an engaging live casino platform where games are streamed in HD quality from physical casinos.
Summary of Strengths
- Games available in instant play
- Support available around the clock via email and live chat
- Security enhanced by SSL certificate
- Straightforward loyalty programme
- Live casino tables available in HD quality
Weaknesses of Casilando
The casino has a few choices of games on its live casino section. You will find few or no variants when playing roulette, blackjack and a host of other popular table games. Despite the customer service being available around the clock, it does not offer phone support. In addition, the casino offers a welcome bonus in a lump sum and has very high wagering requirements. These strict requirements also apply to the free spins winnings. Finally, there is a long list of restricted countries.
Summary of Weaknesses
- A few game choices in the live casino section
- No phone support
- High wagering requirements especially for winnings from the free spins
- A long list of restricted countries
Reputability of Casilando
Casilando operates under the eyes of leading gambling regulators to ensure that it meets the regulatory requirements. The bodies include Malta Gambling Authority, Gambling Commission of Great Britain and Swedish Gambling Authority. In addition, the site has an SSL certificate for encryption of user data to prevent hacking and data leakage. It is also independently audited regularly to identify new security threats.
Your payment information is handled in utmost confidentiality through licensed payment gateways. Therefore, you should play without getting worried that your information may get stolen or lost. For a short time, it has been in existence, there has not been any case of data or information leakage.
Problems With Withdrawals At Casilando – Possible Causes
For most of the time, you will get your cash within the stated duration, which is up to 24 hours for e-wallets three to five days for cards and three to seven days for bank transfers. However, there may be delays sometimes. A number of issues may cause these delays. They include a decline by your payment provider due to security reasons or otherwise.
You may also have put wrong details, especially if using the method for the first time. If you are making your first withdrawal, you will be required to verify your residence and personal details, which may take some time.
Evaluation of Casilando
Casilando offers its clients a good blend of games across various categories, although it has not brought in enough providers to the live casino. However, many other categories have a good blend of game titles from over a dozen providers. From customer testimonies, the casino has a smooth playing experience with a good choice of popular payment methods in the UK.
It also has a professional and friendly customer support team, although it does not offer phone support. The simple layout makes navigating the casino for your favourite game or information a lot easier. New customers enjoy a hefty Casilando deposit bonus that comes with free spins. Overall, we recommend Casilando casino for some fun and making money too.