Betfair Casino Review with Players Feedback – Pros & Cons Evaluated by Real Users

Betfair is an online casino operator that give customers the option to play a lot of casino games online, for either real cash or just for fun. To review the experience, you need to sign up to Betfair Casino online, but there are a few topics we can cover here. As one of the leading operators of online casinos, there are quite a lot of mixed reviews around them.
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Player Feedback & User Reviews of Betfair

As an operator that has quite a large customer base, there are undoubtedly a few negative comments on the casino. One thing that always has quite positive feedback is the bonus code, which often draws new players in, but there are some points about playing with Betfair Casino that customers like to make other customers aware of. There are many reviews available on the internet on websites like Trustpilot, but to give you a taste of some of the thoughts of customers here are some previous reviews.

Roger Blackpool, 2019-07-10
"The registration process with Betfair was quite straightforward, and Betfair deposited my bonus quite quickly. I deposited using PayPal, and the funds were available straight away. Up until this point, I was quite impressed with the service. It wasn't until I actually used the account to play that I encountered problems. On one of the roulette tables, I placed a £20 bet on evens. The ball landed on number 26 and then there was a glitch and it landed on 0. When the table manager came to the table he said that we could contact customer services. When I emailed customer services, they denied all knowledge of there being a problem, despite the fact other players much of complained. I still haven't got this sorted".
Mick London, 2020-01-07
"I deposited £50 with Betfair after reading that they will match your deposit up to 100% above £10 and under £100. I have researched the casino and read quite a few reviews to say that people received their bonus quickly and easily. A week on, I still had not received any bonus, so I double checked that I did not need to enter a code or had not done anything wrong. I then emailed customer services four times, and still, two weeks later have not received a response".
Callum Leicester, 2020-04-21
"When I joined Betfair, I provided all of the information they asked for and opened an account and deposited funds. My bonus was received fairly quickly. It wasn't until I actually won that I started to encounter problems. When I tried to withdraw my winnings, I was told that there were verification issues. I asked the casino what I need to provide, and they gave me a list of things they already had. I am still going back and forth now with them and they are still dancing around the issue".
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Strengths of Betfair

Lots of choices

Betfair Casino has a lot of choices when it comes to different casino games. Some smaller online casino’s do not let you play all of the games with bonuses or free spins, but Betfair Casino does. The Betfair Casino slots are quite varied, and their collection is a lot larger than other casinos.

Many different deposit methods

As a larger operator of online casino’s, Betfair Casino accommodates a lot of different deposit methods. As well as depositing by debit card or PayPal, you can use the following:

  • Neteller
  • Skrill
  • PayPal
  • Web Money
  • Paysafecard

They support tablets and smartphones

Betfair Casino has the benefit of having apps that are available on tablets and smartphones. You can download the app from iTunes or the APK from the Betfair Casino desktop website and the Google Play Store. All you need to do is scan the QR code. If you have a smartphone that does not support apps or apk, you can still play online on your mobile.

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Weaknesses of Betfair

Slow customer service

One of the many things that are commented on when people write Betfair Casino reviews online is how slow the customer service department are. Customers seem to have a more moderately higher rate of success by trying to get through on the phone, but email seems to be a no go.

Verification issues

Another thing that appears to affect withdrawals going by the reviews are verification issues. There are many people who state that they have had issues with verifying documents before they withdraw. As with any online casino operator, you need to provide information to prove who you are. The best bet to ensure this does not hold you up at all when you come to withdraw is to call Betfair and see if you are missing anything before you even begin the withdrawal process.

Reputability of Betfair

Betfair Casino is run by the similarly well-known brand – Paddy Power. Betfair Casino has its operations licensed under a Gibraltar license. The company was founded in 2000 and has gone through many changes and acquisitions to become the company it is today. It was floated on the UK stock exchange in 2010.

Betfair and Paddy Power, as well as being reputable websites also have betting shops across the UK. The brand is instantly recognisable, but to keep the two separate, Betfair and Paddy Power have completely different branding. Betfair has won the Queen’s award for enterprise twice.

Problems With Withdrawals At Betfair – Possible Causes

There are a number of possible causes if you are having withdrawal problems with Betfair Casino. A few seem to be more common than others.


Unfortunately, it seems to be a pattern with Betfair Casino, that they do not push for extra verification too much when you sign up, but request it when you want to withdraw winnings. Try and be as thorough as you can when you sign up to prevent this happening in the future.

Issues with cards or wallets

Betfair Casino can only send money to something that is in full working order with the correct details. If you have sent them the wrong details you may hold up your withdrawal. Check that you are using an active card and that there are no problems with your net wallet.

Wagering requirements

Betfair Casino offers very competitive bonuses, but make sure you are aware of the wagering requirements before you try to cash out any winnings that have been won from bonus funds.

Withdrawal without problems
E-wallet up to 24 hours
Debit card up to 72 hours

Evaluation of Betfair

As the largest online casino in the UK, Betfair Casino has its fair share of reviews. Most people gravitate towards the larger companies so that they have assurances that their money is safe. When it comes to actually playing the casino, there is no doubt that Betfair Casino has the best options available, and a much larger choice than some of its rivals.

The registration process for Betfair Casino is straightforward, but it would seem if there is anything that flags up you need extra information, you will be held up during the withdrawal process. The bonuses seem to be hit and miss with no in-between. People either seem to receive their bonuses instantly or have an incredibly long wait for them. One thing to be mindful of is that people only log on to complain if something goes wrong, and they are less likely to write a review if everything goes smoothly.

The best thing you can do your end is to triple check that you are eligible and that you have provided all of the correct information to gain the Betfair Casino bonus. Getting a response via email from Betfair Casino seems to be quite a slow process – and the feedback online seems to suggest that it is easier to get through by telephone.

Betfair Casino seems to have a pretty loyal customer base despite the fact that there are hiccups along the way for some people. The bonuses have never been an issue for me and have always received them and all withdrawn funds in a timely fashion. If you are a UK based resident and you have all of the correct documentation, then this a great casino to be a member of. They also offer bonuses specifically for VIP players which works like a reward scheme for people who play a lot.

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