When I first heard about bet365 and the great selection of games, I didn’t hesitate to sign up immediately. There is a wide selection of games to play and the graphics are quite impressive. My only problem arose when processing payments. Sometimes there are delays transferring wins to my bank account, and efforts to contact customer care are futile at times. They eventually sent the money, but prompt is not a word I would use to describe their withdrawal service.
They suspended my account without prior notice and any reason at all! I had to probe the customer care team for days before they replied with a ‘we are still verifying your account’. I have close to 600 USD in the account which I cannot process until this ‘pending investigation’ is finalised. What in the world is happening? My account was verified like yesterday, and I have been playing at the online casino for a year now. This all of a sudden suspension just doesn’t make sense.
Everything else about the site is great except when you start playing for bet365 bonus offers. Imagine accumulating so much in bonuses then realising some games, actually, quite a lot of the games do not accept gamblers playing with their bonuses. Another thing is the fact that you cannot earn the goodwill bonuses, especially if you have been away from the website for quite awhile. Finally, the hectic action of moving money from accounts to accounts just to try out a single game. Can’t they come up with a streamlined way to process funds for clients?
I have read like many others, no doubt, that bet365 is one of the largest Online bookmakers/ casino operators around with a good reputation to boot – There are of course distractions from this which what I would expect not everybody can be kept happy. They seem to win awards regularly as I have read the EGR and SBC award winners lists recently which can only add to their reputation.
Having only joined recently regular promotions it may seem to be a bit of a stretch for me to comment on but that said however you can see the many previous promotions they had had and at the time of writing they have the £100,000 spectacular which seems good to me
The VIP Loyalty Scheme I was automatically enrolled in, which I liked as no extra forms to fill and hassle-free. There are three levels of the scheme with bronze being the lowest, the level I am at the time of writing, Silver and Gold. I earn Comp Points as I play which I can exchange for cash and will also progress me through the levels. All in all a good scheme for existing players without hassles.
I like the fact that bet365 is an advocate of responsible gambling, in my mind, anyhow, showing a caring side. In the help pages at bet365, you will find paragraphs “Our Commitment, Stay in Control, Limit Your Account, Recognise a Problem, Take a Break, Support and Advice, Friends and Family, Protecting Minors” to assist if required or to identify if you have a problem,
The biggest draw for me to bet365 was their reputation, which I guess is also a factor to many others. On further investigation, for my own peace of mind, I found “bet365, has become the first enterprise to be certified by the accredited testing laboratory eCOGRA for compliance with the important International Standards Organisation ISO/IEC 27001:2013 certification for Information Security Management Systems” reported by the Igaming Times.
Also by visiting bet365’s site, you can see the IBAS and Thawte® Trusted Site Seals.
For those, not in the know, IBAS stands for Independent Betting Adjudication Service who are a third party offering adjudication for customers who have an unresolved dispute with an operator. This helps believe that bet365 will take my complaints seriously if they arise.
The Thawte® Trusted Site Seal means that site’s identity has been verified and that it is secured with SSL. The knowledge that may details are safe and the security measures have been verified by a third party is a biggy for me.
Also by delving deeper into the bet365 site, you can view the Gaming Laboratories International (GLI) Certificate, GLI are an Accredited Testing Facility. The certificate shows the payout percentages for a given month, One other aspect with a GLI audit is the checking of the Random Number Generator (RNG), which is a device that creates random outcomes for each game. So another bit of information to re-affirm and doubts that may have been lingering in my mind on fair play.
Taking into account from what I have shared with you I am safe in the knowledge that I am gambling at a reputable online casino with Fairplay.
I decided to throw this paragraph into the mix as receiving winnings at the correct amount and in a timely manner is a question close to my heart and as well as being a gripe form the feedbacks collated at the start of this article
Personally, when I have withdrawn my winnings, either partial or complete I have received the desired amount and in a timely manner, within the timeframes stated on the bet365 site.
My experience during my brief time with bet365 has been a good one, I enjoy playing there whether it be slots, blackjack or 3 card brag, my three favourites. I liked the way that I was automatically enrolled in their VIP Loyalty Scheme.
bet365, in my opinion, are one of the most reputable Online casinos available, which I guess is backed up by the awards they receive. This year (2017) at the EGR Global (eGaming Review) Awards bet365 Casino was named Operator of the Year 2017.
All in all bet365 casino gets my vote, knowing my details are secure, the gargantuan array of games and the pure playability of the games on hand.